Urgent treatment and out of hours care

Urgent treatment means treatment that the dentist considers necessary to relieve severe pain or prevent your oral condition deteriorating before you can make a normal appointment. We offer a small number of appointments during practice opening hours for patients who need urgent treatment, but do not have an appointment. If you think you need urgent treatment you can contact us on 01405 816664.

If you need emergency treatment outside of the opening hours i.e. swelling, haemorrhage, trauma or uncontrollable pain, you can contact The Flying Scotsman Centre on 111 (access to this service is by telephone appointment only). Please ring the practice on 01405 816664 for current opening hours for this service.

For any other advice or dental information please visit NHS Direct online.

Your rights and responsibilities

You are entitled to

  • a thorough examination of your mouth, teeth and gums
  • a full explanation of your treatment options
  • a written treatment plan (including costs) *
  • information about NHS charges displayed in the waiting room
  • advice on how to keep your teeth and gums healthy
  • information about this practice and the services available
  • a care and treatment summary if you decide to transfer to another dentist
  • make a complaint if you are not happy with your treatment and care

You are responsible for

  • giving at least 24 hours notice if you have to cancel or change an appointment. We will not charge you for missed appointments – but if you miss two appointments we may no longer be able to offer you treatment
  • following your dentist’s advice to prevent tooth decay and gum disease
  • paying your bill promptly
  • bringing proof of entitlement when claiming exemption from or help with the cost of NHS treatment. If no proof is shown your eligibility will be checked.
  • treating our staff with courtesy and respect**

* Please note – if your treatment falls in a ‘Band 1’ course of treatment, a treatment plan & costs are not automatically provided. You may ask the Dentist if you wish.

** Please note – we may refuse to treat patients who are violent, fail to pay their bills or refuse to cooperate during treatment. In this case, we will inform the patient in writing, and NHS England.

Your dental records

Your dental records will remain confidential and secure. However from time to time we may need to release these to Doncaster PCT or the NHS Business Services Authority as part of our ongoing clinical review process. We will try to contact you before releasing your dental records to another organisation. A copy of the approved code of practice for data protection can be obtained from reception.

About our service

If you would like to comment or complain about any aspect of our service please contact Angela Wade (Practice Manager), who will be happy to listen to you, and advise you of our complaints procedure. If you are not happy with the response you receive from us you are entitled to raise this verbally or in writing with NHS England.  A compliments book is available at reception.

You can get support with “making a complaint” from:

NHS dental services – Either NHS England on 0300 311 22 33 email: england.contact-us@nhs.net  or your local Independent Complaintss Advisory (ICAS), or citizens Advice or visit:  www.dh.gov.uk.

Private dental services – the Dental Complaints Service on 08456 120 540 or visit www.dentalcomplaints.org.uk.

Patients who are found to have incorrectly claimed help with the cost of NHS dental treatment may receive a penalty charge.

Useful contacts

Sean Gregory Wade
S .G .Wade – Dental Practice
37 King Street
Thorne
Doncaster
DN8 5AU

Tel: 01405 816664 Fax: 01405 815741

S.G. Wade Dental Practice have agreed with NHS England to provide NHS dental services. The contract for these services is held by :

The Primary Care Commissioning Team
NHS ENGLAND
Oak House
Moorhead Way
Bramley
Rotherham
S66 1YY

Tel: 0113 8253400

NHS Direct-For Local NHS Services
Go to NHS Direct Interactive on digital satellite TV, visit www.nhsdirect.nhs.uk  or telephone 111 for non-emergency/non-urgent care

For Dental Access contact: NHS CHOICES visit: www.nhs.uk
NHS Counter Fraud Service For more advice on receiving help with the cost of NHS dental treatment, go to www.cfsms.nhs.uk  and click on ‘Entitled to help with NHS costs’.  If you have a suspicion of fraud taking place within the NHS please contact our Fraud and Corruption Reporting Line on 0800 028 40 60 (Monday to Friday 8am-6am).

Care Quality Commission (CQC) visit:  www.cqc.org.uk                                                Tel: 03000 61616
Write to: CQC National Customer service Centre, Citygate,Gallowgate, Newcastle-upon-Tyne, NE1 4PA