April 2017:                      26 Respondents

25 patients (96%) said they were ‘Extremely likely’ to recommend our practice to family & Friends and 1 said they were ‘likely’ to.  Most of the surveys included some very positive comments.

  • We will continue to maintain standards in order to ensure patient’s remain happy with the service.
  • We will continue to listen to your feedback and act upon it.
  • The comments were humbling – Thank you!

March 2017:                  13 Respondents

All 13 respondents (100%)said they were ‘Extremely likely’ to recommend our practice to family & Friends.  Most included some very positive comments – Thank you!

  • We will continue to maintain standards in order to ensure patient’s remain happy with the service.
  • We will continue to listen to your feedback and act upon it.

February 2017:                23 Respondents

All 23 respondents (100%)said they were ‘Extremely likely’ to recommend our practice to family & Friends.  30% of these included positive comments – Thank you!

January 2017:                  63 respondents

Of the 63 respondents 59 (94%) said they were ‘extremely likely’ to recommend our practice to Family and Friends and 4  (6%) said they were  ‘likely’ to.  Thank you for the wonderful comments –  Feeling Appreciated!

December 2016:              39 respondents

All 39 respondents  (100%) said they were extremely likely to recommend our practice to Family and Friends!

November 2016:               8 respondents

Only 8 respondents in total this month, however all 8 (100%) said they were extremely likely to recommend our practice to Family and Friends!

October 2016:                    24 Respondents

All 24 respondents said they were ‘extremely likely’ to recommend our practice. Thank you!

September 2016:               33 respondents

All 33 respondents said they were ‘extremely likely’ to recommend our practice. Thank you!

August 2016:                       37 Respondents

All 37 respondents said that they would recommend our practice to family and friends. Thank you to those who completed this survey and for your comments.

July 2016:                              26 Respondents

100% -That’s all 26 said they were extremely likely to recommend our practice to family and friends!

June 2016:                                5 Respondents*

All of the 5 respondents* were ‘extremely likely’ to recommend our practice.

* note: lower than average figures due to practice closure for annual leave

May 2016:                                32 Respondents

All 32 respondents this month, (100%) were ‘extremely likely’ to recommend us to their family and friends. 

April 2016:                              22 Respondents

Of the  22 respondents this month, all 22 (100%) were ‘extremely likely’ to recommend us to their family and friends.

 

                                                                                                                                                                    

Summary for 2015-2016   –  First year of The Friends and Family Test run by NHS England

In total 607 patients responded to the survey.

98.4 %   –  597 stated they were extremely likely to recommend us and

1.6 %      –    10 stated they were likely to recommend us

There were no negative responses and those who took time to complete  the ‘why they had felt this way’ section, wrote some wonderful comments about their experiences here. We very much feel appreciated  – Thank You from all the Team.